Shipping

Thank you for choosing our store! We are committed to ensuring your orders reach you in a timely and secure manner. Please review the following details regarding our shipping process.

Shipping Options:

Shipping Area

Regions

Delivered

Shipping Fee

EU

Austria | Belgium | Bulgaria | Croatia | Cyprus | Czechia | Denmark | Estonia | Finland | France | Germany |

Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden

 

3-7 Business days

Free

 

US

United States

 

3-7 Business days

Free

Brazil

Brazil

7-15 Business days

Calculated at checkout page

 

AUS

Australia

2-6 Business days

Free

 

UK

United Kingdom

3-15 Business days

Calculated at checkout page

 

MEX

Mexico

3-10 Business days

Calculated at checkout page

Chile

Chile

3-10 Business days

Calculated at checkout page

 

Asia

Japan | South Korea | Indonesia | Malaysia | Singapore | Philippines | Thailand

3-10 Business days

Free

 


Order Tracking Information

  • Once your order ships, we’ll send an email with tracking info right away—so you can check the delivery progress anytime!
  • You can also log into your account, go to "Order History," and track it there easily.

P.S. Order processing time: Most standard orders ship within 1-3 business days.It may take 1-3 days for the tracking number to activate. If you can’t find info right away, just try again later!

 

Regarding Delivery Scope and Restrictions

  • We regret that delivery services are temporarily unavailable to some outlying islands and remote areas with inconvenient transportation.（Samoa\Guam\Northern\Mariana\Virgin Islands\Alaska\Hawaii etc.）
  • Each order can only be delivered to one address. If you need to send products to multiple locations, please place separate orders for each address.

Shipping Time and Logistics Options

  • Small parcels eligible for free shipping will be delivered via dedicated logistics by default, and the delivery time may be 5-7 working days later than usual. If you urgently need accessories, you can contact us to pay an additional shipping fee and choose express delivery for faster arrival.
  • When products are out of stock in warehouses in regions such as the United States, the European Union, and Australia, they will be shipped from China, which may slightly extend the delivery time.
  • Our current main shipping carriers include: DHL, FedEx, UPS, and YunExpress.

Instructions on Fees and Responsibilities

  • The purchase price does not include import duties, value-added taxes, and other related taxes, which shall be borne by you.
  • If you refuse to accept the package and return it to us, you will be responsible for the return shipping fee.
  • In case the products are damaged during transportation due to force majeure, please contact us promptly upon receiving the package, and we will assist in handling the issue.

 

FAQs:

Q: Can I change the delivery address of my order?

A: You can only edit or cancel your order through our customer support team at support@lunyeecnc.com before the order is shipped.

Q: The logistics tracking hasn't been updated after the order is shipped. What should I do?

A: If the logistics tracking still hasn't been updated after 7 days, please contact us. If it's within 7 days, please wait patiently.

Q: Why did I only receive half of my order?

A: We may have split your order into several packages. Differences in delivery speed may occur due to slow truck transportation. Please wait for 7 days and then contact us for logistics tracking.

Q: I received an email saying the goods are being delivered, but I haven't received anything. What should I do?

A: It is recommended that you first call the local post office to confirm and check the surrounding area again for the package. Please contact us and we will be happy to assist you.

Q: My package shows as delivered, but I haven't received it.

A: Sometimes, tracking information can be inaccurate, and a package may be marked as delivered before it actually arrives. Your package will most likely be delivered within a few days, but in the meantime, we recommend checking with your neighbors and/or the carrier for more information! If you still haven't received your order after a few days, please contact our customer service team within 3 days of the last tracking update, and provide your order number and tracking information.

Q: Will I be charged shipping fees/duties for my package?

A: All international orders are subject to customs duties as stipulated by the importing country. Duties will be determined based on the product value in the country of import.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By sending us an email: support@lunyeecnc.com
By phone number: +86 16650111572