Return&Refund

We hope you're delighted with your order. We understand that sometimes you would like a refund. As long as an item fits the requirements in this policy, we accept the return and give a refund in US dollars.

1. How to Return

Depending on the order status, the return process varies. Please follow the instructions below to return the order.

Order Placed	Order Delivered
Please send an email to support@lunyee.com At this point, we will try to cancel your order and give you a refund. Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.	Please send an email to support@lunyee.com. We will help you with your return process as soon as possible. The product must fit the Conditions of Return below. You will need to pay a service fee and the shipping cost.

2. Conditions of Return

If the order is already delivered, a return must be made within 30 days from the date of delivery. You will need to provide the original receipt and pay a service fee for the refund.

Package Status	Product Category	Service fee*
Unopened	Machine	10%
Unopened	Accessory	15%
Opened, Unused	Machine	15%
Opened, Unused	Accessory	20%
Opened, Used	Machine	30%
Opened, Used	Accessory	20%

All products, packages, and materials must be intact.
If it's a machine, it must have lasered less than 50 times.
Materials and filters purchased separately can't be returned.

*Note: The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.

3. How Long Does it Take

In order to process your return in a timely manner, please include the packing slip, the order number, and the customer's name in the package.
If you return the order on your own, please contact customer support and provide the tracking number so we can track the shipping progress.
After we receive the returned product, it usually takes 3-5 business days for us to process the refund.
We will examine the condition of the product and, once approved, send you a confirmation email. The bank will then handle the rest of the refund process.
If you don't receive the refund for a long time after the confirmation email, please check with your bank.

4. Disclaimers

Only approved returns requests are accepted.
LUNYEE, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
LUNYEE will only accept returns to the address provided to you in your return confirmation email.
LUNYEE will not accept any drop-off returns. All returns must be mailed.

5. Got Questions?

Write us an email anytime via support@lunyee.com