Refund policy

Thanks for your purchasing at Lunyee.

This Return & Refund page can help you out when you are unpleasant with our products or service.

Generally, our return policy applies to products ordered from www.lunyeecnc.com. This return policy expires in 30 days after your order is delivered.

Please notice that your requirement of refund may be declined after the order exceeds the 30-day return policy, and hereby you may NOT get any refund or payment.

Remember keeping your receipt of your order and providing it to Lunyee support team so that our team can locate your order information.

RETURN POLICY

• Before you start a refund process, please contact our Lunyee support team in advance.
• Due to shipping fee and restocking fee, the refund you get may be less than the amount of your payment.
• In addition, shipping fee and restocking fee are influenced by seasons, distance, and nation etc.
• The return policy may also apply to orders that are canceled after products leaving the warehouse and under the status of shipping.
• In this scenario, any potential cost including shipping fee and restocking fee will be taken away from your final refund.

Scenario 1: Refund Before Shipment

Scenario 2: Refund During Shipping

• When you change your mind after we handed product to logistic company, please get in touch with our support team ASAP, and we will try to intercept the package right after.
• However, the package is not always able to be intercepted successfully, and it will still be delivered to you.
• In that situation, you shall reject the package so that the package can return to our warehouse.
• Your refund will be approved as soon as our warehouse updates the restock information.
• We would appreciate if you can understand that we will deduct the shipping fee and 10% order value as the service fee from your refund.

Scenario 3: Refund After Package Delivered

Package Not Opened

• Your refund will be approved as soon as our warehouse updates the restock information.
• We would appreciate if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund.
• You are responsible for any potential fee caused during returning.

Package Opened and Used

• Your refund will be approved as soon as our warehouse updates the restock information.
• We would appreciate if you can understand that we will deduct the shipping fee and 15% order value as the service fee from your refund.
• You are responsible for any potential fee caused during returning.
• Besides, the ware/damage situation of the machine and accessories will negatively influence the final amount of refund you get.

Package Opened With Products Having Manufacturer Defects

• Possibility exits that products have damages, flaws and defects during manufacturing or shipping.
• Warranty Policy is applied to damages caused during shipment.
• Please contact our support team via email as soon as you find the machine may have manufacturer defects.
• Members of support team can give you some advice for returning or repairing that subject to Warranty Policy.

REFUNDS