Sales case: Laser engraving machine solutions
Client Background
Mr. Patrick Cupillari, a purchasing specialist for a U.S. trading company, was looking for more cost-effective suppliers to obtain better purchase prices and better quality products. In order to further expand its product range, the company has decided to develop its handicrafts and personalized goods business. Therefore, Mr. Patrick needed to purchase laser engraving machines in bulk. While browsing through the Ali platform, Mr. Patrick saw Lunyee's laser engraving machine products. So he contacted us and asked for specific laser engraving machine models.
Customer Needs
Mr. Patrick is looking for laser engraving machine with competitive price and high product quality. He needs detailed information about the machine's technical parameters, configuration and engraving capabilities. In addition, he needs technical assistance from his supplier on usage, installation and troubleshooting to ensure smooth operation of subsequent jobs.
Solution Recommendation
To demonstrate our sincerity, the Lunyee team provided comprehensive and detailed information, including technical specifications, configuration details, and example pictures and videos demonstrating the engraving results. To address Mr. Patrick's use and installation questions, the team provided an operator's manual, installation diagrams, and instructional videos covering all aspects of equipment use, maintenance, and troubleshooting.
Customer Reviews
Mr. Patrick was very satisfied with the quality, cost-effectiveness and comprehensive support provided by Lunyee. Through our full range of services, Mr. Patrick completely resolved his previous concerns. He purchased our laser engraving machines in bulk and resold them in the U.S. market with very good sales results. Due to the reliable quality of products and after-sales service, Mr. Patrick has maintained a long-term relationship with us since 2020.
